At Bellaro, we value customer satisfaction and strive to provide a reliable and convenient shopping experience. For this reason, we offer returns and exchanges under the following terms:
Returns
Customers may request a return within 3 days from the date of receiving the order.
Exchanges
Customers may request an exchange within 7 days from the date of receiving the order.
Return & Exchange Conditions
To be eligible for a return or exchange, the following conditions must be met:
- The product must be unused
- The product must be in its original condition
- The product must be returned with all original packaging
- The product must not be damaged, broken, or altered in any way that affects its condition
Non-Returnable / Non-Exchangeable Cases
Return or exchange requests will not be accepted in the following cases:
- If the product has been used
- If the product is not in its original condition
- If the original packaging is incomplete or damaged
- If the request is made after the specified period
- Custom-made or special-order items, if applicable
Damaged or Incorrect Products
If you receive a damaged product or an item different from what you ordered, please contact us within 24 hours of delivery and provide clear photos of the product and its packaging. We will review the case and take the appropriate action.
Refund Process
Once the returned product is received and inspected, the refund will be processed through the original payment method, within the timeframe determined by the payment provider or the store’s financial procedures.
Shipping Fees
Shipping or return shipping fees may be deducted from the refund or exchange amount, unless the issue was caused by the store or the product arrived damaged.
Contact Us
To request a return or exchange, please contact us via:
Email: info@bellaro.sa